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Vinted Netherlands

Vinted Netherlands

www.vinted.nl
What is your customer experience with Vinted Netherlands?

Vinted Netherlands Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Vinted Netherlands has 2.1 star rating based on 35 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Alles goed, Big collection fairly cheap price, Buying and selling cheap non-branded items.
    Cons: Geen persoonlijk contact, No customer service, No communication.

  • Recent recommendations regarding this business are as follows: "While Vinted may work for cheap, non-designer items, buying anything expensive or branded is far too risky. Be prepared to be scammed.", "Stick to facebook marketplace", "I recommend, don’t buy anything if you think you’ve pay too much", "Caution is warranted, they can unjustifiably shut you down, and they can't distinguish genuine products from counterfeit", "When selling alot of items, put them on used. Even if the quality is as good as new. You will get removed from the platform for no reason.".

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Media from reviews

Vinted Netherlands - Account blocked, no review for unblock
Vinted Netherlands - Account blocked, no review for unblock - Image 2Vinted Netherlands - Account blocked, no review for unblock - Image 3Vinted Netherlands - Account blocked, no review for unblock - Image 4Vinted Netherlands - Hello, i did not get my money or my package back after selling itVinted Netherlands - Hello, i did not get my money or my package back after... - Image 2Vinted Netherlands - Hello, i did not get my money or my package back after... - Image 3
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Top Vinted Netherlands Reviews

Critical Review

"Vinted does nothing about counterfeit items!"

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Vinted's system completely fails to address counterfeits, relies on bots, and shows zero accountability. Their so-called buyer protection is useless, just...

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pokemon cards account fake pokemon products sellers rules photos items hello money
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Patricia B Izz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Vinted does nothing about counterfeit items!

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Vinted's system completely fails to address counterfeits, relies on bots, and shows zero accountability. Their so-called buyer protection is useless, just another way to make easy money.

Forcing buyers to return counterfeit items to sellers is dishonest. After f5 years of selling on Vinted, I was recently scammed as a buyer. I bought an item with a listing that didn't include enough photos of internal labels - something the system should require, but it doesn't. Trusting the seller's hundreds of positive reviews, I made the purchase, only to receive a counterfeit product.

When I reported it, Vinted did nothing except ask me to return the item to the seller. Now the seller is accusing me of being a scammer. What a joke! To make matters worse, Vinted's customer support keeps asking me to send the same information and photos over and over, clearly without checking or escalating the case properly.

Their support is poor, unhelpful, and exhausting. I won't use Vinted anymore and will warn my family, friends, and social media to avoid it too.

View full review
Loss:
$140
Pros:
  • Buying and selling cheap non-branded items
Cons:
  • Vinted does nothing about counterfeit items

Preferred solution: Full refund

User's recommendation: While Vinted may work for cheap, non-designer items, buying anything expensive or branded is far too risky. Be prepared to be scammed.

Senem R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Westerhaar-Vriezenveensewijk, Overijssel

Pokemon card nep

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Hello Vinted, I have always done my best to sell real products to make people happy for small amounts of money. I made a small mistake for the first time and I am really sorry about that.

I have been very sad for a few days. understand me This is from Pokemon cards not really cards I wanted ok this one then ok remove it from plat from I was still working at the time when I got home I saw that my account was blocked

Sorry for this, I really didn't know that wasn't allowed

This is ok the first time I've been blocked okThese aren't really cards

I saw a lot of people on your website buying fake Pokemon cards, I had bought fake Pokemon cards here on Vinted, ok and once they were not real, could you explain this to me?+ I had not added a brandThis is my first time being blocked.

Different first time being blockedHi everyone, for the first time I accidentally put fake Pokemon cards on vinted, I wanted to delete it, but at times when I wanted to delete it, I got that stretches in a hard way that stretches or I'm just human, permanently block it, I am now done with vinted on this one way I don't need vinted anymore. I have always adhered to the rules, but for the first time I didn't pay close attention to what I put on, so I got this, thank you, really true with others, bye

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Anonymous
map-marker Zeist, Utrecht

Unnecessary blocking

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My account has suddenly been blocked with no explanation! I cant come in contact with anyone and I have a return order to deliver so now I dont know what to do.

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User's recommendation: Stick to facebook marketplace

Linda K Agu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cost of sending

Hello. I am a frequent user of the vinted-app.

I have a problem with de amount of the sending costs which are 3 times higher then what im used to pay.

I wanted to buy 3 items from a woman in Belgium, but now i have to pay 10 euros instead of 3 euro. Can anyone explaine my why it is so expensive?

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Pros:
  • Pay less for nice clothing
Cons:
  • Pay a lot for sending

Preferred solution: Deliver product or service ordered

User's recommendation: I recommend, don’t buy anything if you think you’ve pay too much

Anonymous
map-marker Hank, North Brabant

Warning - Unfair Account Termination by Vinted

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I'm deeply disappointed by how Vinted treated me. They suddenly closed my account without any solid reasons.

This review is a heads-up for those who seek fairness and honesty while shopping online.

Vinted accused me of selling fake products, but they couldn't prove it. Despite passing their own authenticity checks on previous products sold and receiving validation from other platforms such as Vestiarre Collective, they disregarded my evidence. I take pride in the 100% genuine products I sell, and verified by other reputable platforms.

Vinted's response was inadequate. Instead of a thorough investigation, they asked for more photos, creating the illusion of action.

They eventually claimed my products were fake, without substantiation.

This experience left me feeling insulted, disrespected and let down. Vinted didn't treat me fairly or listen to my side. It's clear they prioritize their rules over fairness to users. I caution others about using Vinted, as they can shut you down without justification.

Furthermore, Vinted struggles to distinguish genuine products from counterfeit ones.

They shut me down despite, yet they allow sellers of confirmed fake products to remain.

Vinted must address these issues to regain trust.

Users deserve a fair and transparent marketplace where authenticity is ensured. Until then, caution is warranted when using Vinted.

View full review

User's recommendation: Caution is warranted, they can unjustifiably shut you down, and they can't distinguish genuine products from counterfeit

Roman F Lzx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account blocked, no review for unblock

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Vinted Netherlands - Account blocked, no review for unblock
Vinted Netherlands - Account blocked, no review for unblock - Image 2
Vinted Netherlands - Account blocked, no review for unblock - Image 3
Vinted Netherlands - Account blocked, no review for unblock - Image 4

I am selling my used/second hand pokemon cards on vinted. I am selling all kinds, also graded cards.

I put the graded cards up for sale as new without price tag. Reason was because I though the casing would be considered new, but the card inside is old or used.

Than I got 17 listings removed. But also some that werent listed as new. So that was already weird.

So I went on and contacted them and got absolutely no help.

I've opened alot of tickets. They all got closed after a automated response telling me why I got blocked. But there was nothing indicating what I actually done wrong. All my listings were removed and I even paid for promotion on some of them.

The one time I actually got help from someone they basicly just said "it is what it is" and we won't change anything.

Again, no help whatoever.

When I will be unblocked I won't know if I can sell my cards again. Now I am just in fear of being permanantly banned of the platform.

View full review
Cons:
  • Terrible customer service

Preferred solution: My account back and all listings reinstated and the promotion timer reset. Or an actual answer to if selling used pokemon cards is considered commercial selling.

User's recommendation: When selling alot of items, put them on used. Even if the quality is as good as new. You will get removed from the platform for no reason.

Ameli B

Tevreden

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Mijn pickup plek sluit, nu zijn 8/9 packets van vindet retour gegaan.kan u help mij, ik mag ze graag hebben en ze zijn alle betaald.! Een dpd nr.

Is,

052227****6636 voor Ameli Brede. Het zíjn nog meer.

Ik heb heel veel gekocht over jullie.

Mvg Ameli

Aub. Helpt mij, ik kan jullie niet persoonlijk bereiken.

View full review
Loss:
$95
Pros:
  • Alles goed
Cons:
  • Geen

Preferred solution: Deliver product or service ordered

Roswitha B Wkx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Waarom ben ik geblokkerd

Ik heb een bril verkocht en wordt gelijk geblokkeerd. Zonder eerst even wat door te geven.

Dat is niet zo netjes van jullie.

En *** zit het met de producten die ik al heb opgestuurd krijg ik die wel uitbetaald of houden jullie dat zelf. Graag een reactie.

Gr Roswitha

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Preferred solution: Waarom ik geblokkeerd ben

Anonymous
map-marker Amsterdam, North Holland

Account blocked for no reason

My account was close due "fraudolent activities " they said, but that's totally crazy. They asked me to provide picture of my good with a piece of paper with my username on it,after that they just kept me blocked without give me a real explanation. After many messages and days spent waiting for answers my account is still blocked.

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User's recommendation: really bad customer service, no phone number to call, no help at all

agata k Lwn

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Verified Reviewer

Very difficult customer service contact

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I am waiting for a refund since March and despite few messages no solution is provided .Contacting Vinted team is impossible after longer time from transaction.

Disappointed and conned.13,70 Euro for cancelled transactionhas never been paid back to me

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Loss:
$14

Preferred solution: Full refund

Resolved
RLM P

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Verified Reviewer

Resolved: Pakje niet geleverd

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Updated by user Mar 18, 2023

Company fixed the issue and I have been provided with apology.

Original review updated Feb 15, 2023

Ik heb wat ge kocht mijn pakje is volgens DHI nog steeds waar het afgegeven is voor verzending.

Volgens Vinted wel Het afgeleverd.

Contact met verkoper verloopt in het begin goed er wordt gezegd het is verzonden maar dat is gelijk als je het al zo afgeeft.

Maar nu is het dus mijn...het werd niet geleverd. Tegen verkoper en Vinted die zeggen dat het geleverd is.

Maar vinted komt voorlopig niet over de brug met een onderzoek en verkoper hoor ik niet meer.

Volgens Vinted moet je binnen 2 dgn reagerenlals Het staat als geleverd maar het is NIET Geleverd.

View full review
Loss:
$20
Pros:
  • Soms scoor je iets goeds
Cons:
  • Net als nu kan het fout gaan
  • En komt vinted en de verkoper niet over de brug met een oplossing

Preferred solution: Full refund

Anonymous
map-marker Rotterdam, South Holland

Terugbetaling

Ik wacht nu al een maand op mijn terugbetaling!!! Vinted reageert hierop dat er een probleem is die er niet kan zijn. Velen mensen met een niet terug gekregen terugbetaling zijn opgelicht!

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User's recommendation: Koop niks op Vinted

Marielle F Sys

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad company

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Vinted Netherlands - Bad company
Vinted Netherlands - Bad company - Image 2
Contains 2 confidential files for company representatives
Updated by user Oct 02, 2022

After i received a mail from my legal adviser that they will make a case of it I maild it to vinted And a few days later i received a message that they made a mistake and that vinted is paying back my money

Original review Sep 02, 2022

Paid 149 euro buyer protection received a FAKE Chanel bag, vinted didnt do anything also i could not reach them

The blocked the seller so they must have know that the seller was not legit, but they didnt answer me, i send tons of info and pics but no answer

Never buy there !!!

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Loss:
$2945
Pros:
  • Non
Cons:
  • No customer service

Preferred solution: Full refund

User's recommendation: Do not buy expensive items

Auctions and Marketplaces Expert Talks

How to Shop Online Safely | Online Shopping Tips

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May 28, 2021

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider, talks about online shopping, safety when making online payments, and how not to get scammed when buying things online.

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Nathan Grant
Nathan Grant

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

Anonymous
map-marker Baarn, Utrecht

Verzendig

hallo, ik ben nieuw op Vinted en ik wil binnenkort kleding kopen, alleen ik zat met de vraag of het meteen word verzonden na dat je hebt betaald of min of meer dat het überhaupt word verzonden, niet dat ik opeens betaal en dan niks terug krijg.

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Anonymous
map-marker Stein, Limburg

I cant get in my account anymore

I cant get in my account annymore . There now comes a fake account.

I have tried a few times . But it doesnt work Sad

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Katarzyna J Jji

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account geblockerd

mijn account is geblokkeerd? is er een kans dat het wordt ontgrendeld? kun je mijn advertenties verwijderen en krijg ik een nieuwe poging?

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Preferred solution: Ik wil graag dat mijn account wordt geopend

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